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Can't seem to get the online feature working.

Posted: Sun Apr 07, 2013 7:24 am
by Ultimate Chicken
I keep getting the "Unable to send command to server" whenever I attempt to sign up or login for the online feature of the game.

Windows 7 64-bit; I have already made an exception to the game inside the Windows Firewall.

Re: Can't seem to get the online feature working.

Posted: Sun Apr 07, 2013 6:42 pm
by Ttech
Do you have Avast installed?
Can you get to http://multiverse.kronosaur.com?

Re: Can't seem to get the online feature working.

Posted: Mon Apr 08, 2013 3:28 am
by Ultimate Chicken
No, I don't have Avast installed. I do have MSAV, tho I suspect that isn't the problem.

Tried a few things and noticed stuff. I have a 3G modem on a data plan, and a home internet account, and my workplace uses a different ISP.

I managed to sign up and log on to the Multiverse with the data plan (Starhub, incidentally). In the same vein, it works at, well, work. (M1 fiber)

However, with the same account from the home internet (Singtel fiber), I could not log on to the Multiverse! I mean, I can see it just fine, but not log on. I highly suspect the ISP flagged the Multiverse with the same logic as Avast, in which case I am screwed as Singtel doesn't entertain requests to unblock stuff.

When I get home I'll see if it's a mere router issue, but I doubt I'll have much access to an ISP issued router, much less the ISP's fiber ONT access terminator. =.=

Re: Can't seem to get the online feature working.

Posted: Mon Apr 08, 2013 1:04 pm
by Ultimate Chicken
...alright, I'm home now, and I can't get into multiverse.kronosaur.com at all outside of the 3G connection. (Which I don't want to use while I'm at home thank you very much, because its metered and pay-as-you-use)

I can ping the site just fine tho, so maybe the ISP isn't involved.

Re: Can't seem to get the online feature working.

Posted: Thu Apr 11, 2013 7:43 pm
by erik dela cruz
Don't worry for you are not alone. :)