Galaxy loading error

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starxplor
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Galaxy loading error

Post by starxplor » Sun Apr 09, 2017 3:18 am

When trying to load the game, this error shows up:
ERROR: Cannot send message to address: Anacreon.command.

It started a couple hours ago? Maybe a few hours, not sure on timing at this point.

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Watch TV, Do Nothing
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Re: Galaxy loading error

Post by Watch TV, Do Nothing » Sun Apr 09, 2017 5:06 pm

I am seeing this error as well (from mobile, travelling and can't verify from a normal connection)

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Re: Galaxy loading error

Post by NIGHTHAWK620 » Sun Apr 09, 2017 11:30 pm

I am having the same problem. My oper. sys. is win 10 edge browser. I don't know if this info helps or not.
NH620

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Re: Galaxy loading error

Post by --Imperator-- » Mon Apr 10, 2017 1:46 am

Yeah, same here on Chrome Win 10
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Re: Galaxy loading error

Post by starxplor » Mon Apr 10, 2017 3:20 am

I have used Firefox of different versions on both Win7 and Linux. I do not think it is a browser issue but a back end server issue.
This is what the server actually returns when trying to call getGameInfo:
["AEON2011:hexeError:v1", (a bunch of junk that I don't know if it is user specific so I removed for security), "Error.unableToComply", "Cannot send message to address: Anacreon.command."]

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Re: Galaxy loading error

Post by TheBugKing » Mon Apr 10, 2017 12:23 pm

Error Message still up, no change.
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Re: Galaxy loading error

Post by Watch TV, Do Nothing » Mon Apr 10, 2017 4:19 pm

I posted a Ministry ticket. This may have to do with the Rackspace issue that took the forums down a couple days ago.

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Re: Galaxy loading error

Post by TheBugKing » Tue Apr 11, 2017 10:23 pm

So... what is Rackspace? Is that like the Anacreon version of Skynet where the old fallen empire locks us from the game because if it can't have an empire no one can??? Skynet just won Anacreon.....???? :cry:
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Rays of cosmic waves crashing through still dead night.

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Re: Galaxy loading error

Post by AssumedPseudonym » Tue Apr 11, 2017 11:05 pm

 Rackspace means the rack holding the actual machine the game runs on. Basically, he means a hardware issue.
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Re: Galaxy loading error

Post by george moromisato » Wed Apr 12, 2017 1:50 am

I apologize. This looks like a bug on the server. I've restarted the server, and it looks OK now, but I need to figure out the root cause.

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Re: Galaxy loading error

Post by Watch TV, Do Nothing » Wed Apr 12, 2017 2:01 am

george moromisato wrote:
Wed Apr 12, 2017 1:50 am
I apologize. This looks like a bug on the server. I've restarted the server, and it looks OK now, but I need to figure out the root cause.
Thanks George! Just a gentle reminder, it probably would be better if the various logins redirected to https by default so that passwords aren't being sent in plaintext.

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Re: Galaxy loading error

Post by george moromisato » Wed Apr 12, 2017 2:03 am

Watch TV, Do Nothing wrote:
Wed Apr 12, 2017 2:01 am
george moromisato wrote:
Wed Apr 12, 2017 1:50 am
I apologize. This looks like a bug on the server. I've restarted the server, and it looks OK now, but I need to figure out the root cause.
Thanks George! Just a gentle reminder, it probably would be better if the various logins redirected to https by default so that passwords aren't being sent in plaintext.
Totally agree!

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Re: Galaxy loading error

Post by starxplor » Wed Apr 12, 2017 3:23 am

TheBugKing wrote:
Tue Apr 11, 2017 10:23 pm
So... what is Rackspace? Is that like the Anacreon version of Skynet where the old fallen empire locks us from the game because if it can't have an empire no one can??? Skynet just won Anacreon.....???? :cry:
Rackspace is a company that has servers people can rent the use of. Most people do not want to deal with trying to research parts to build a server, companies to buy a pre-built server from, or the hassle of repairing/replacing parts when they die. Managed server places like Rackspace allow people to focus on what they want to do with the servers, instead of the servers themselves... usually.

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Re: Galaxy loading error

Post by TheBugKing » Thu Apr 13, 2017 6:07 pm

starxplor wrote:
Wed Apr 12, 2017 3:23 am
TheBugKing wrote:
Tue Apr 11, 2017 10:23 pm
So... what is Rackspace? Is that like the Anacreon version of Skynet where the old fallen empire locks us from the game because if it can't have an empire no one can??? Skynet just won Anacreon.....???? :cry:
Rackspace is a company that has servers people can rent the use of. Most people do not want to deal with
Ok! Thanks for that. Smarter every day! :lol:
Fire, Fire, Fire;
Streaks of golden light,
Rays of cosmic waves crashing through still dead night.

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